by Jon | Jul 3, 2018
I often talk about how important it is to manage ourselves first before managing staff. But it doesn’t stop there. In our business, it’s equally important to manage ourselves first before dealing with customers. When we get triggered by a rude, impatient...
by Jon | Jun 25, 2018
I always say “you manage other’s as well as you manage yourself”. A big part of this “managing ourselves” happens when we find ourselves caught in situations of high emotional turbulence. These situations could be generated by employees,...
by Jon | Jun 18, 2018
What do you do when you don’t respect a co-worker (or even a customer for that matter). We just don’t like the way they behave and really wish they would be different. We really have a hard time working with them (or serving them if they’re a...
by Jon | Jun 14, 2018
Here’s a management practice that I feel is a real good use of our time. Get a notebook, find a safe place to keep it and everyday, maybe 5 minutes, write down notable conversations and communications with staff. Also include anything important about the days...
by Jon | Jun 4, 2018
There’s a lot of writing and talk out there in the world of management, and sometimes in our own minds, that says, “Hey, take the jump, level up and fake-it-till-you-make-it.” It’s accompanied by “just get in there suck it up and be...
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