by Jon | Aug 14, 2019
As we go through our workdays, it is inevitable that we will have a situation arise where an employee accuses someone of something that is swirling with emotions, sensitivities, stated urgencies and confusions. Welcome to management. It could be they think someone is...
by Jon | Aug 6, 2019
As I look around at people today, I see so many who are struggling and challenged by what they are seeing and coming up against in their worlds. Confusion, discontent, lack of hope, discouragement. It’s like no one can take a deep, calm breath anymore. And as I...
by Jon | Aug 6, 2019
Our individual point-of-view is like a fingerprint. It’s unique to us. There are huge common groupings, yet no one sees through our eyes but us. The built-in perspective of our point-of-view is always pointing our way to what we feel is a desirable personal...
by Jon | Jul 22, 2019
Sometimes as managers we will end up managing, or working with, someone whose behavior and personality expression is confusing to us and we can’t quite figure out why they behave the way they do. It is equal parts puzzling and equal parts distressing. This is...
by Jon | Jul 15, 2019
Managing challenging employees is not personal; it’s procedural. What is personal is what you choose to do with your behavior. What is not personal is what they choose to do with theirs. Managing is not being trapped in drama; it’s having the tools to work...
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