by Jon | Nov 5, 2021
At times when it feels that the whole world is conspiring against us.That the water is rising and hope is fading.Look around and you’ll see magicand you’ll see it’s the rule not the exception.Here we are, many of us understaffed, with more...
by Jon | Nov 5, 2021
Ever heard this one from a crew member of yours?…”This is stupid!..Why are we going to start doing that?!”or ..”This is pointless!…are we really going to have to do this every day?! then you get a half-hearted, grudgingly executed...
by Jon | Oct 8, 2021
Recently we had a customer lose their cool entirely. They were yelling at the top of their lungs – expletives every 4th word. They did not want to wear a mask. (there is a bit longer story but you get the gist)It was rattling to see and hear someone...
by Jon | Sep 23, 2021
One thing that I’ve noticed, and this might or might not apply to you, is that sometimes co-ops seem to be a little structure-phobic. That creating day to day systems and checklists is not the “co-op” way of doing things. Too corporate…too...
by Jon | Sep 22, 2021
Here’s my simple message this week. You can be a manager……you can mentor, train, clarify, coach, give tough feedback, explain performance gaps, define boundaries and still be kind. You can discipline and even...
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