No Time to be Shy – Nov 5th

No Time to be Shy – Nov 5th

At times when it feels that the whole world is conspiring against us.That the water is rising and hope is fading.Look around and you’ll see magicand you’ll see it’s the rule not the exception.Here we are, many of us understaffed, with more...
Really? – Oct 21st

Really? – Oct 21st

Ever heard this one from a crew member of yours?…”This is stupid!..Why are we going to start doing that?!”or ..”This is pointless!…are we really going to have to do this every day?! then you get a half-hearted, grudgingly executed...
When They Yell – Oct 7th

When They Yell – Oct 7th

Recently we had a customer lose their cool entirely. They were yelling at the top of their lungs – expletives every 4th word. They did not want to wear a mask. (there is a bit longer story but you get the gist)It was rattling to see and hear someone...
Check Your Checklists – Sept 23rd

Check Your Checklists – Sept 23rd

One thing that I’ve noticed, and this might or might not apply to you, is that sometimes co-ops seem to be a little structure-phobic. That creating day to day systems and checklists is not the “co-op” way of doing things. Too corporate…too...
The Nature of Our Occupation – Sept 9th

The Nature of Our Occupation – Sept 9th

Here’s my simple message this week. You can be a manager……you can mentor, train, clarify, coach, give tough feedback, explain performance gaps, define boundaries and still be kind. You can discipline and even...