by Jon | Jan 31, 2022
I just want to tell you a customer service story that I was involved in. I know there’s a million cs stories one can tell but this one really got to me. I see the dynamic in this story now and again and it is something for us to stay on top of as we coach...
by Jon | Nov 22, 2021
When I was talking to some co-op-ers this past week I said that I hoped they would survive the coming week. (Thanksgiving week)Then I thought to myself, what am I bringing everyone’s attention to?Am I just going to commiserate...
by Jon | Nov 5, 2021
At times when it feels that the whole world is conspiring against us.That the water is rising and hope is fading.Look around and you’ll see magicand you’ll see it’s the rule not the exception.Here we are, many of us understaffed, with more...
by Jon | Nov 5, 2021
Ever heard this one from a crew member of yours?…”This is stupid!..Why are we going to start doing that?!”or ..”This is pointless!…are we really going to have to do this every day?! then you get a half-hearted, grudgingly executed...
by Jon | Oct 8, 2021
Recently we had a customer lose their cool entirely. They were yelling at the top of their lungs – expletives every 4th word. They did not want to wear a mask. (there is a bit longer story but you get the gist)It was rattling to see and hear someone...
Recent Comments