Inverted Indignation – July 7th

by Jon | Jul 7, 2022

Here’s a dynamic that, I feel, every manager should be aware of…”Inverted Indignation”.Basically, inverted indignation is when an employee gets demonstrably indignant toward you for properly managing them.It’s...

Conflict Adverse? – June 9th

by Jon | Jun 22, 2022

Y’know this phrase “conflict averse” is really a funny phrase. We tend to label ourselves (or others)  as “conflict averse” when we are avoiding entering into conversation because we don’t want to rile-up or...

A Skill Often Overlooked -May 12th

by Jon | Jun 22, 2022

We’re human. On any given day and under any given circumstance we can jump to conclusions. We can rush into judgments. We can take our opinions as fact. In my many years, I’ve known many days when my tired brain just can’t be bothered with...

What and How – April 21st

by Jon | Jun 22, 2022

Let me run something by you I’ve noticed time and time again. It has to do with staff, decision making and what happens after we make a decision. To me, there’s two parts to decision making – 1. The decision itself and 2. How we go about...

One Incident at a Time – March 31st

by Jon | Apr 13, 2022

We don’t manage people’s personalities to make them better workers. We manage objective incidents, one at a time when an employee’s behavior or performance is falling below standards.Say we have an employee that is nice, easy to work with, is...