Are you shaping the day?  Sept 30th

Are you shaping the day? Sept 30th

I believe we all want to build trust with our team and make a difference. So what are some things we can do that support that effort? Show up to work ready to shape the day. This might sound obvious or simple, yet making this effort is truly powerful and...
Working words Sept 1st

Working words Sept 1st

As I see it, when you become a manager, you really need to dial-in how you act and communicate. If you move up into management, there’s no way you can talk to someone, who was once a peer co-worker, the same way now that you’re in charge of them....
Inverted Indignation – July 7th

Inverted Indignation – July 7th

Here’s a dynamic that, I feel, every manager should be aware of…”Inverted Indignation”.Basically, inverted indignation is when an employee gets demonstrably indignant toward you for properly managing them.It’s...
Conflict Adverse? – June 9th

Conflict Adverse? – June 9th

Y’know this phrase “conflict averse” is really a funny phrase. We tend to label ourselves (or others)  as “conflict averse” when we are avoiding entering into conversation because we don’t want to rile-up or...
A Skill Often Overlooked -May 12th

A Skill Often Overlooked -May 12th

We’re human. On any given day and under any given circumstance we can jump to conclusions. We can rush into judgments. We can take our opinions as fact. In my many years, I’ve known many days when my tired brain just can’t be bothered with...