A Change of Focus – February 2

A Change of Focus – February 2

by | Feb 5, 2024

Mighty cooperators,Today I have a cautionary tale.  Let me start by saying this…I don’t think it’s an overly profound statement to say we are bombarded these days by things we have no control over.We ingest a torrent of concerning...
It’s You! – January 4th

It’s You! – January 4th

by | Jan 8, 2024

It’s a new year.First of all, I want to wish you all the good things that you’d read on any greeting card.But most of all here’s what I really want to wish you.I wish for you to come to a greater realization of who you are and the part you...
Something Often Overlooked – Dec 6th

Something Often Overlooked – Dec 6th

by | Dec 7, 2023

Recently I coached a manager who was struggling.They really like many parts of their job.  They enjoy their crew, the customers, selecting products, merchandising; they really like being a manager.What they struggled with is addressing and dealing with...
A Worthy Goal – Oct 26th

A Worthy Goal – Oct 26th

by | Oct 26, 2023

Here’s a goal that I think is worthy of us all moving toward in terms of our management culture.  It’s when a department manager is on the sales floor and sees an employee in a different department needing some reminding or...
Don’t Get Sidetracked – Oct. 4th

Don’t Get Sidetracked – Oct. 4th

by | Oct 26, 2023

One of the hardest things we have to do as a manager is to keep a conversation on track when an employee is provoking the heck out of us.At the onset, our task is simple – to engage an employee and clarify expectations, receive...