Is someone difficult? – August 3rd

by Jon | Aug 30, 2023

There is an interesting dynamic that I’ve seen when we deal with certain “difficult people” on our staff.When we see certain people as “difficult”, from their perspective, they actually see us as the difficult ones in the...

Are you using a fulcrum point? July 7th

by Jon | Aug 30, 2023

Here’s something I’ve run into a lot recently.It’s a real manager’s avoidance justification.It’s a way we feel OK about sidestepping around a situation that needs to be addressed.It sounds something like...

The slippery cultural slope – June 2nd

by Jon | Jun 7, 2023

I often say – the culture in our stores is what we allow. What we allow for one will repeat for others and the accumulation is our culture. Being an effective manager means we’re focusing on what’s good for the...

My peer manager – May 3rd

by Jon | May 29, 2023

“I have a peer manager who is not upholding standards. It’s making things really difficult.  My crew is confused and unity in the store is really breaking down.  What do I do?”  Well, this is always a bit of a tricky situation...

The Griper – March 31st

by Jon | Apr 3, 2023

Ever been around a peer manager or boss who complains about something all the time? They can only see what is not going well, how hassled they are, how inept other people are. Every time you try to interact with them the griping gates open...