by Jon | Jun 7, 2023
I often say – the culture in our stores is what we allow. What we allow for one will repeat for others and the accumulation is our culture. Being an effective manager means we’re focusing on what’s good for the...
by Jon | May 29, 2023
“I have a peer manager who is not upholding standards. It’s making things really difficult. My crew is confused and unity in the store is really breaking down. What do I do?” Well, this is always a bit of a tricky situation...
by Jon | Apr 3, 2023
Ever been around a peer manager or boss who complains about something all the time? They can only see what is not going well, how hassled they are, how inept other people are. Every time you try to interact with them the griping gates open...
by Jon | Mar 2, 2023
I’m sure we’ve all been here…something like this: We have an open position for an assistant manager in our department. One of our loyal yet still developing clerks has applied. They are enthusiastic, committed yet very new without a...
by Jon | Feb 9, 2023
Some time ago I had an employee who was also my friend. I adored her and she also completely stressed me out. She was not a good worker, and I did not want her on my team or to manage her. It can be a confusing time when we manage friends. When...
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