The slippery cultural slope – June 2nd

The slippery cultural slope – June 2nd

I often say – the culture in our stores is what we allow. What we allow for one will repeat for others and the accumulation is our culture. Being an effective manager means we’re focusing on what’s good for the...
My peer manager – May 3rd

My peer manager – May 3rd

“I have a peer manager who is not upholding standards. It’s making things really difficult.  My crew is confused and unity in the store is really breaking down.  What do I do?”  Well, this is always a bit of a tricky situation...
The Griper – March 31st

The Griper – March 31st

Ever been around a peer manager or boss who complains about something all the time? They can only see what is not going well, how hassled they are, how inept other people are. Every time you try to interact with them the griping gates open...
What If They Are Disappointed? – March 1st

What If They Are Disappointed? – March 1st

I’m sure we’ve all been here…something like this: We have an open position for an assistant manager in our department. One of our loyal yet still developing clerks has applied. They are enthusiastic, committed yet very new without a...
They are my friend – February 2

They are my friend – February 2

Some time ago I had an employee who was also my friend. I adored her and she also completely stressed me out. She was not a good worker, and I did not want her on my team or to manage her. It can be a confusing time when we manage friends. When...