April 23 – The Cauldron of Your Experience

April 23 – The Cauldron of Your Experience

  What’s the right way to manage people? What’s the right technique to use? Where do I go and to whom do I listen to get results? Some “expert” says this way; another says that way. It can definitely be confusing. Here’s my advice. The...
March 18th – Time to Give Up?

March 18th – Time to Give Up?

  It is so easy to believe that our efforts are not doing anything. We get frustrated; we get tired or worn down. We wonder how long we can keep going? We’re really not seeing anything change. Is it time to give up? From my experience, when you reach this point...
March 12th – Want to Create an Impact?

March 12th – Want to Create an Impact?

You want to create impact? You want to make a difference? OK, here’s your chance. ​Become super skilled at answering​ ​a​ question ​for ​​a​ grumpy customer with a warm smile on your face​. Want to take it up a notch, be able to have a warm smile and genuine...