by Jon | Apr 5, 2024
When I’m in a conversation about creating stronger structures and systems in a department or storewide, I hear a nagging voice of uncertainty, at times, from the manager I’m working with.It goes something like this: “I...
by Jon | Mar 5, 2024
Every time I ask this question to a manager in person or to a group at a training I get pretty much the same answer:”What percent of your crew are doing their jobs reasonably and needing very little, if any, correction?” Answers: 80 to 90 percent. (There...
by Jon | Feb 5, 2024
Mighty cooperators,Today I have a cautionary tale. Let me start by saying this…I don’t think it’s an overly profound statement to say we are bombarded these days by things we have no control over.We ingest a torrent of concerning...
by Jon | Jan 8, 2024
It’s a new year.First of all, I want to wish you all the good things that you’d read on any greeting card.But most of all here’s what I really want to wish you.I wish for you to come to a greater realization of who you are and the part you...
by Jon | Dec 7, 2023
Recently I coached a manager who was struggling.They really like many parts of their job. They enjoy their crew, the customers, selecting products, merchandising; they really like being a manager.What they struggled with is addressing and dealing with...
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