by Jon | Dec 10, 2025
Customer service is a big focus of mine right now. With so much going on in our world, I feel that our co-ops are at a bit of a junction where it would be good to clarify goals and prioritize efforts in this area. For me, it is one of the most important...
by Jon | Sep 8, 2025
Some thoughts on a question I was asked recently: “I’ve been accused of being a micromanager – of micro-managing, so I back off. When I do this, there are things not getting done that need to or things getting messed up that I have to fix. I...
by Jon | Aug 13, 2025
We often talk about how Co-ops are an alternative economic model impacting the world. How we offer a change and a different way to function in this world. How we can have a profound effect on the way business is done and therefore how life is lived...
by Jon | Jul 9, 2025
Today, I’d like to give my take on an often confusing and sensitive topic.As managers, how do we handle a situation when a staff person’s emotional world is impacting their ability to do their job?A situation where the cause of their...
by Jon | Jul 9, 2025
Here’s the deal as I see it. As managers we respond to problems and situations. We maintain systems and structures (sometimes at heroic levels) in our departments. When something is coming at us, we’re dealing with it the best we can. And...
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