by Jon | Jan 22, 2019
I have a four word management mantra: Clarity, Neutrality and Grace I think it would be good if we chant these four words often. Let’s look at it. Clarity and Neutrality are fairly self-explanatory. Communicate so as to leave no doubt and keep your personal...
by Jon | Jan 7, 2019
You know, there’s more to being a football coach than just showing up to the field on the weekend and calling in plays from the sidelines. And so it is with any type of coach, especially the type of coach that manages a crew – like we do. Our crews see us...
by Jon | Dec 12, 2018
As we wind down 2018, I want to share with you a cathartic moment I had many, many years back. It was a moment that fundamentally changed my “co-op life” and nothing has been the same ever since. I had been working along in my management job getting...
by Jon | Dec 4, 2018
Why make the climb of being a manager? What is it we want? Let’s be careful here not to “BS” ourselves. It’s important to tell ourselves our own personal truth. After all, that “want” is all that will see us through on some days. Is...
by Jon | Dec 4, 2018
A good store culture is a living breathing thing. And like all living things it exists only because certain things in its support systems are in balance. Too much or not enough of necessary elements then things get out of whack and this delicate thing we call life can...
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