by Jon | Oct 14, 2024
When someone comes up into management hopefully they get some training and instruction when taking the job. Hopefully. This provides them with the nuts and bolts on what to do and when to do it. But there is one thing that all the training in the...
by Jon | Aug 8, 2024
Recently some folks have been struggling with an employee who is just driving them crazy. It is a situation where the employee has many personal agendas about their job and their working conditions. They then look for any small misstep on the part of...
by Jon | Jul 1, 2024
Recently I was at a new employee orientation training with some of our new clerks and cashiers. Also, in attendance were two of our managers who I had been working with to co-present at the training. When I entered the room, the managers...
by Jon | Jul 1, 2024
Accountability is a loaded word. In many employee’s minds it’s a word loaded with connotations of authority, discipline and rigidity. It’s one of those words where folks can use it and think they’re all on the same page, and yet in reality...
by Jon | May 8, 2024
Many of you have probably heard me talk about skill, will and ability in terms of evaluating an underperforming employee to determine what course of action to take. If an employee doesn’t have the skill to do the job, we start with...
Recent Comments