Are They Willing? – May 2nd

Are They Willing? – May 2nd

by | May 8, 2024

Many of you have probably heard me talk about skill, will and ability in terms of evaluating an underperforming employee to determine what course of action to take. If an employee doesn’t have the skill to do the job, we start with...
Who needs systems, standards, and procedures? – April 2

Who needs systems, standards, and procedures? – April 2

by | Apr 5, 2024

When I’m in a conversation about creating stronger structures and systems in a department or storewide, I hear a nagging voice of uncertainty, at times, from the manager I’m working with.It goes something like this: “I...
Who are you working for? – March 5h

Who are you working for? – March 5h

by | Mar 5, 2024

Every time I ask this question to a manager in person or to a group at a training I get pretty much the same answer:”What percent of your crew are doing their jobs reasonably and needing very little, if any, correction?” Answers: 80 to 90 percent. (There...
A Change of Focus – February 2

A Change of Focus – February 2

by | Feb 5, 2024

Mighty cooperators,Today I have a cautionary tale.  Let me start by saying this…I don’t think it’s an overly profound statement to say we are bombarded these days by things we have no control over.We ingest a torrent of concerning...
It’s You! – January 4th

It’s You! – January 4th

by | Jan 8, 2024

It’s a new year.First of all, I want to wish you all the good things that you’d read on any greeting card.But most of all here’s what I really want to wish you.I wish for you to come to a greater realization of who you are and the part you...