by Jon | Jul 1, 2024
Recently I was at a new employee orientation training with some of our new clerks and cashiers. Also, in attendance were two of our managers who I had been working with to co-present at the training. When I entered the room, the managers...
by Jon | Jul 1, 2024
Accountability is a loaded word. In many employee’s minds it’s a word loaded with connotations of authority, discipline and rigidity. It’s one of those words where folks can use it and think they’re all on the same page, and yet in reality...
by Jon | May 8, 2024
Many of you have probably heard me talk about skill, will and ability in terms of evaluating an underperforming employee to determine what course of action to take. If an employee doesn’t have the skill to do the job, we start with...
by Jon | Apr 5, 2024
When I’m in a conversation about creating stronger structures and systems in a department or storewide, I hear a nagging voice of uncertainty, at times, from the manager I’m working with.It goes something like this: “I...
by Jon | Mar 5, 2024
Every time I ask this question to a manager in person or to a group at a training I get pretty much the same answer:”What percent of your crew are doing their jobs reasonably and needing very little, if any, correction?” Answers: 80 to 90 percent. (There...
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