by Jon | Jun 11, 2020
Perhaps we are rattled thinking that we don’t really know how best to manage and respond within our communities with all that is going on. We might be believing that we are unprepared and unskilled to rise up and meet all the things that are coming at us. Our learning...
by Jon | Jun 11, 2020
As a trainer, coach and advisor I have worked with many of you over the years. I have seen you make effort, struggle, envision and reach. Witnessing your desire to change, self-reflect and level-up has been an enriching and rewarding journey for me. One that...
by Jon | Jun 11, 2020
You remember how Tinker Bell would flutter around and tap things with her wand and fairy magic would come out. Little sparkly stuff. Please forgive me for the analogy, but this is what I feel I’d like to do to our staff every morning. I wish I had her wand, and...
by Jon | May 18, 2020
In extreme times, emotions are magnified, perceptions get skewed and folks often communicate in very black and white terms. Sensitivities are on high, things can be perceived to be huge, perspectives can be lost and we can think we are surrounded by growing problems....
by Jon | May 18, 2020
In the last few days and weeks, I’ve heard about or experienced some really interesting exchanges with customers. New types of surprising comments and complaints that can really catch us off guard, trigger us, and test just how calm and collected we’re...
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