by Jon | Mar 30, 2020
I’ve always said that getting answers is the easy part, the hard part is asking the right questions. Our brains are powerful and dutiful. You ask them a question and they’ll come up with something. Depending on their knowledge and perspective it might be a...
by Jon | Mar 30, 2020
Each one of us wears two hats for our staff. We’re part manager and part leader. As managers we support our staff in making it happen at our co-ops on a day to day basis, and as leaders, we show the way forward. In times like these, the leader in us has to step...
by Jon | Mar 8, 2020
I’m sure we’ve all been a player in the “decision maker hot potato game”. The basic “game” is this: no-one really knows who the final decision maker is or no one really wants to be the final decision maker. Whatever the reason, an...
by Jon | Mar 4, 2020
“My job is to get things done. I have my daily list right here, I make sure things are checked and then checked-off as completed. If it doesn’t get done, I find out why and make sure it doesn’t happen again.” OK, good. Sounds like you’ve...
by Jon | Mar 4, 2020
“I have this employee in my department that keeps asking questions over and over. They can’t seem to get clear on any of the operation procedures, standards and expectations of what they’re supposed to get done. It’s so tiresome having to keep...
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