by Jon | Apr 28, 2020
A lot is being redefined in our co-ops right now. Bulk departments, food service, curb-side options, home delivery you name it. However, one area in our stores that needs no redefining is customer service. Our definitions are well in place – warm, welcoming,...
by Jon | Apr 28, 2020
This week I’m proposing a mindset shift of sorts. We have done a top-notch job implementing risk reducing practices that we of course will want to dutifully maintain with vigilance and evaluate when needed. It is time now though to move our thinking thoughtfully...
by Jon | Apr 12, 2020
Times like these that burn away all the patterns and pleasantries of our working lives, serve to reveal what lies beneath them in the people we work with. And that is character. How inspiring to see. The strengths, the commitment, the unseen abilities. The backbone...
by Jon | Apr 12, 2020
In these unprecedented times decisions must roll out quickly. To do this our attention and energy must be focused and protected. It will not be wise for us to expend precious energy responding to anything without a prioritized purpose in mind. To provide needed focus...
by Jon | Mar 30, 2020
My husband used to drive an old truck. It had a manual transmission. 4 speeds forward and one reverse. It also had another super-low forward speed called “granny gear”. If the load was heavy and the road was steep or muddy, he’d shift the thing down...
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