by Jon | Apr 18, 2025
At times, things can get pretty rocky at a co-op…people calling out, people giving notice, the new hire that is just not working out, crazy things happening on the sales floor…need I go on? The grind of it all. With all its never-ending hassles,...
by Jon | Apr 2, 2025
Let’s talk about how we navigate situations when some staff react to reasonable decisions and operating procedures within the co-op with heightened emotions, disproportionate criticism, and sometimes retaliatory efforts. These situations can quickly...
by Jon | Feb 17, 2025
I hear something like this with some regularity… “I’m at my wit’s end and am feeling really overwhelmed. I have a long-term staff person on my team whose conduct and performance are a real challenge. They’ve...
by Jon | Jan 13, 2025
Here’s a problem we all face every now and then. It’s when a customer lets us know that an employee was somehow inappropriate. Maybe it was something that the customer just overheard – an inappropriate remark to...
by Jon | Dec 9, 2024
We are coming to the end of another year together. A year of challenges, efforts, successes, growth and development. Another year of keeping it together and doing our best one decision at a time. I thought I’d share with you, in this...
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