That Long Standing Problem – February 2

by Jon | Feb 17, 2025

I hear something like this with some regularity… “I’m at my wit’s end and am feeling really overwhelmed. I have a long-term staff person on my team whose conduct and performance are a real challenge.  They’ve...

Unsubstantiated – January 7th

by Jon | Jan 13, 2025

Here’s a problem we all face every now and then. It’s when a customer lets us know that an employee was somehow inappropriate. Maybe it was something that the customer just overheard – an inappropriate remark to...

A Thought or Two – Dec. 4th

by Jon | Dec 9, 2024

We are coming to the end of another year together. A year of challenges, efforts, successes, growth and development.  Another year of keeping it together and doing our best one decision at a time. I thought I’d share with you, in this...

Take Stock – Nov 4th

by Jon | Dec 9, 2024

Here is something I think about. We co-op managers are sensitive, good-hearted folks who are looking for a new way to live in a world that often seems cruel and heartless. We feel the pain of the oppressed and we’re determined to make it better in any...

Looking Forward – Moving Forward Oct 5th

by Jon | Oct 14, 2024

I wonder at times if we don’t dig ourselves in a hole spending so much time focusing on the things we don’t want to happen at our co-ops. Decreased sales, increased expenses, callouts, turnover, poor service and on and...