A  message sent to the inbox of managers around the country every month.   Some weeks it’s a helpful mangement tip. On others it’s or a note of inspiration or maybe a reminder of some easily forgotten basics of management. The M2M is a short, easy to read shot in the arm for working managers in the field.
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Looking Forward – Moving Forward Oct 5th

Looking Forward – Moving Forward Oct 5th

Wisdom Doesn’t Wait – September 3rd

Wisdom Doesn’t Wait – September 3rd

Higher Ground -August 3rd

Higher Ground -August 3rd

Casual – July 1st

Casual – July 1st

A Loaded Word – June 4th

A Loaded Word – June 4th

Are They Willing? – May 2nd

Are They Willing? – May 2nd

Who needs systems, standards, and procedures? – April 2

Who needs systems, standards, and procedures? – April 2

Who are you working for? – March 5h

Who are you working for? – March 5h

A Change of Focus – February 2

A Change of Focus – February 2

It’s You! – January 4th

It’s You! – January 4th

Something Often Overlooked – Dec 6th

Something Often Overlooked – Dec 6th

A Worthy Goal – Oct 26th

A Worthy Goal – Oct 26th

Don’t Get Sidetracked – Oct. 4th

Don’t Get Sidetracked – Oct. 4th

I’m still confused – Sept. 1

I’m still confused – Sept. 1

Is someone difficult? – August 3rd

Is someone difficult? – August 3rd

Are you using a fulcrum point? July 7th

Are you using a fulcrum point? July 7th

The slippery cultural slope – June 2nd

The slippery cultural slope – June 2nd

My peer manager – May 3rd

My peer manager – May 3rd

The Griper – March 31st

The Griper – March 31st

What If They Are Disappointed? – March 1st

What If They Are Disappointed? – March 1st

They are my friend – February 2

They are my friend – February 2

They said they are overwhelmed – January 5th

They said they are overwhelmed – January 5th

A small reflective shift – Dec 1

A small reflective shift – Dec 1

A few thoughts that might help Nov 2nd

A few thoughts that might help Nov 2nd

Are you shaping the day?  Sept 30th

Are you shaping the day? Sept 30th

Working words Sept 1st

Working words Sept 1st

Inverted Indignation – July 7th

Inverted Indignation – July 7th

Conflict Adverse? – June 9th

Conflict Adverse? – June 9th

A Skill Often Overlooked -May 12th

A Skill Often Overlooked -May 12th

What and How – April 21st

What and How – April 21st

One Incident at a Time – March 31st

One Incident at a Time – March 31st

I Want Them to Change – March 10th

I Want Them to Change – March 10th

Let’s Be Carful – Feb 15th

Let’s Be Carful – Feb 15th

And…January 27th

And…January 27th

No such thing as tough love customer service – January 7th

No such thing as tough love customer service – January 7th

The Best of Times – Nov. 22nd

The Best of Times – Nov. 22nd

No Time to be Shy – Nov 5th

No Time to be Shy – Nov 5th

Really? – Oct 21st

Really? – Oct 21st

When They Yell – Oct 7th

When They Yell – Oct 7th

Check Your Checklists – Sept 23rd

Check Your Checklists – Sept 23rd

The Nature of Our Occupation – Sept 9th

The Nature of Our Occupation – Sept 9th

Our Worthy Task – Aug 20th

Our Worthy Task – Aug 20th

Pushes and Pulls – August 5th

Pushes and Pulls – August 5th

Some Complaints Are Worth Listening To – July 14th

Some Complaints Are Worth Listening To – July 14th

Let Go of the Unworkable – July 1st

Let Go of the Unworkable – July 1st

100 days – June 17th

100 days – June 17th

A Simple Tale – June 3rd

A Simple Tale – June 3rd

Rallying Forward – May 20th

Rallying Forward – May 20th

A Long Hike – April 22nd

A Long Hike – April 22nd

It Gets Real – April 15th

It Gets Real – April 15th

What’s It Going To Be? – April 1st

What’s It Going To Be? – April 1st

Ah Oh – Oh No  March 18th

Ah Oh – Oh No March 18th

Who is on your side? March 3rd

Who is on your side? March 3rd

Something To Rely On – Feb 17th

Something To Rely On – Feb 17th

Sometimes We’re Not Up For It – January 22nd

Sometimes We’re Not Up For It – January 22nd

A Few Wishes – December 7th

A Few Wishes – December 7th

Remember – June 21st

Remember – June 21st

What We Still Need To Do – June 14th

What We Still Need To Do – June 14th

A Simple Message – June 7th

A Simple Message – June 7th

It’s Been There All The Time – May 31st

It’s Been There All The Time – May 31st

Extra Effort Mindset – May 24th

Extra Effort Mindset – May 24th

Calibrate -May 18th

Calibrate -May 18th

Let’s not be swinging – May 11th

Let’s not be swinging – May 11th

Something to Think About – May 3rd

Something to Think About – May 3rd

Retooling – April 26th

Retooling – April 26th

Looking Forward – April 19th

Looking Forward – April 19th

What is revealed – April 12th

What is revealed – April 12th

Focus – April 5th

Focus – April 5th

Low Gear – March 29th

Low Gear – March 29th

A little mind management – March 22nd

A little mind management – March 22nd

Our Strenghth – March 15th

Our Strenghth – March 15th

Who is making the decision? –  March 8th

Who is making the decision? – March 8th

Working to get it done. – March 1st

Working to get it done. – March 1st

The Questioner – Februrary 23rd

The Questioner – Februrary 23rd

Have we ended our negitive behaviors? – February 16th

Have we ended our negitive behaviors? – February 16th

We Are Not Trapped – Feburary 9th

We Are Not Trapped – Feburary 9th

Visioning Your Team – February 2nd

Visioning Your Team – February 2nd

Sentences To Manage By – January 26th

Sentences To Manage By – January 26th

Long Chain of Actions – January 19th

Long Chain of Actions – January 19th

My Accountability Wish – January 12th

My Accountability Wish – January 12th

Here We Go – January 5th

Here We Go – January 5th

Time to Rephrase – November 4th

Time to Rephrase – November 4th

I need them to change! – October 28th

I need them to change! – October 28th

What If They Quit? – October 21st

What If They Quit? – October 21st

Am I Being Reasonable? – October 14th

Am I Being Reasonable? – October 14th

Unifying Our Efforts – October 7th

Unifying Our Efforts – October 7th

Landing On Your Feet – September 30th

Landing On Your Feet – September 30th

In Those Delicate Moments – September 23rd

In Those Delicate Moments – September 23rd

“Manager Heaven” – September 16th

“Manager Heaven” – September 16th

What Lane Are You In? – September 8th

What Lane Are You In? – September 8th

It’s Our Day – September 4th

It’s Our Day – September 4th

It Gets Around – August 26th

It Gets Around – August 26th

Talking the Walk – August 19th

Talking the Walk – August 19th

It’s Not If, It’s When – August 12th

It’s Not If, It’s When – August 12th

A Note For Today – August 5th

A Note For Today – August 5th

Outside the Box – July 29th

Outside the Box – July 29th

Conjucture? – July 22nd

Conjucture? – July 22nd

Don’t make it hard on yourself – July 15th

Don’t make it hard on yourself – July 15th

Don’t Be Late To Calibrate! – July 8th

Don’t Be Late To Calibrate! – July 8th

It Is Having an Impact – July 1st

It Is Having an Impact – July 1st

Did I say that out loud? – June 24th

Did I say that out loud? – June 24th

What are you up for? – June 17th

What are you up for? – June 17th

June 10th – Should I make an exception?

June 10th – Should I make an exception?

They Don’t Suit Our Fancy – June 3rd

They Don’t Suit Our Fancy – June 3rd

Narrow Down – May 27th

Narrow Down – May 27th

May 20th – Friendly in Context

May 20th – Friendly in Context

May 13th –  My Hammock Moment

May 13th – My Hammock Moment

May 6th – Complaining Comes With Expectations

May 6th – Complaining Comes With Expectations

April 29th – The Focus and the Power

April 29th – The Focus and the Power

April 22nd – The Conversation Changes

April 22nd – The Conversation Changes

April 15th – Who Are We Going to Be?

April 15th – Who Are We Going to Be?

April 8th – There is a way forward

April 8th – There is a way forward

April 1st – Loyalty and Longevity

April 1st – Loyalty and Longevity

March 25th- Let’s Spin This Around

March 25th- Let’s Spin This Around

March 18th – Which Highway Are We Dealing With?

March 18th – Which Highway Are We Dealing With?

March 11th – Not Every Interaction Is Created Equal

March 11th – Not Every Interaction Is Created Equal

March 4th – The Trap

March 4th – The Trap

February 25th – Are we believing in their belief?

February 25th – Are we believing in their belief?

February 18th – Un-dis the disconnect

February 18th – Un-dis the disconnect

February 11th – A Leading Voice

February 11th – A Leading Voice

Feburary 4th – A Short List

Feburary 4th – A Short List

January 28th – Things Are Adrift

January 28th – Things Are Adrift

January 21st – Are You a “Craphead”?

January 21st – Are You a “Craphead”?

January 14th – Clarity, Neutrality and Grace

January 14th – Clarity, Neutrality and Grace

January 7th – Time to Assess

January 7th – Time to Assess

December 10th – I’ll Be Darned!

December 10th – I’ll Be Darned!

December 3rd – The Want

December 3rd – The Want

Noverber 26th – Caring and Accountability

Noverber 26th – Caring and Accountability

November 19th – Beyond Words

November 19th – Beyond Words

November 12th – Today

November 12th – Today

November 5th – Mind the Rudder

November 5th – Mind the Rudder

October 29th – What If They Have a Point – Part 2

October 29th – What If They Have a Point – Part 2

October 22nd- When to Talk and When to Walk

October 22nd- When to Talk and When to Walk

October 15 –  To Plead or Not to Plead

October 15 – To Plead or Not to Plead

October 8th – It’s A Two Way Street

October 8th – It’s A Two Way Street

October 1st. – Too Complicated?

October 1st. – Too Complicated?

September 24th – The Difference

September 24th – The Difference

September 17th – Don’t Be Overwhelmed By Overwhelm

September 17th – Don’t Be Overwhelmed By Overwhelm

September 11th – On Track

September 11th – On Track

September 3rd – Curiosity Lane

September 3rd – Curiosity Lane

August 27th – Cycles and Patterns

August 27th – Cycles and Patterns

August 20th – A Bold Act

August 20th – A Bold Act

August 13th – Friends and Managers

August 13th – Friends and Managers

August 6th – What’s That Noise?

August 6th – What’s That Noise?

July 30th – It’s We Not Them

July 30th – It’s We Not Them

July 23rd – It Matters That We Show Up

July 23rd – It Matters That We Show Up

July 16th – Describe Specifically

July 16th – Describe Specifically

July 9 – Emotional Explorations

July 9 – Emotional Explorations

July 1 – Get Ready For The Tough Ones

July 1 – Get Ready For The Tough Ones

June 25th- When the Waves Get Choppy

June 25th- When the Waves Get Choppy

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