by Jon | Jan 8, 2024
It’s a new year.First of all, I want to wish you all the good things that you’d read on any greeting card.But most of all here’s what I really want to wish you.I wish for you to come to a greater realization of who you are and the part you...
by Jon | Dec 7, 2023
Recently I coached a manager who was struggling.They really like many parts of their job. They enjoy their crew, the customers, selecting products, merchandising; they really like being a manager.What they struggled with is addressing and dealing with...
by Jon | Oct 26, 2023
Here’s a goal that I think is worthy of us all moving toward in terms of our management culture. It’s when a department manager is on the sales floor and sees an employee in a different department needing some reminding or...
by Jon | Oct 26, 2023
One of the hardest things we have to do as a manager is to keep a conversation on track when an employee is provoking the heck out of us.At the onset, our task is simple – to engage an employee and clarify expectations, receive...
by Jon | Sep 14, 2023
Have you ever heard this response when you talk to one of your employees about their below standards work performance?”I don’t know how to do that because you didn’t fully train me. How was I supposed to know?” or,”I’m...
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