A Worthy Goal – Oct 26th

by Jon | Oct 26, 2023

Here’s a goal that I think is worthy of us all moving toward in terms of our management culture.  It’s when a department manager is on the sales floor and sees an employee in a different department needing some reminding or...

Don’t Get Sidetracked – Oct. 4th

by Jon | Oct 26, 2023

One of the hardest things we have to do as a manager is to keep a conversation on track when an employee is provoking the heck out of us.At the onset, our task is simple – to engage an employee and clarify expectations, receive...

I’m still confused – Sept. 1

by Jon | Sep 14, 2023

Have you ever heard this response when you talk to one of your employees about their below standards work performance?”I don’t know how to do that because you didn’t fully train me. How was I supposed to know?” or,”I’m...

Is someone difficult? – August 3rd

by Jon | Aug 30, 2023

There is an interesting dynamic that I’ve seen when we deal with certain “difficult people” on our staff.When we see certain people as “difficult”, from their perspective, they actually see us as the difficult ones in the...

Are you using a fulcrum point? July 7th

by Jon | Aug 30, 2023

Here’s something I’ve run into a lot recently.It’s a real manager’s avoidance justification.It’s a way we feel OK about sidestepping around a situation that needs to be addressed.It sounds something like...