by Jon | Apr 29, 2019
Moving a business especially a co-op forward is a team effort. Our ability to move toward a known goal is a product of harnessing the strengths of team members and then working in unity to carry out decisions. This provides the focus and power to get things done. So,...
by Jon | Apr 29, 2019
I’ve heard something like this a lot in various disciplinary conversations over the years. (Manager to the employee) “Look, I know you can turn this around. I have a lot of confidence and faith in you. You’re not alone – I am here to support...
by Jon | Apr 29, 2019
In many communities, challenging and complex interactions with customers are on the rise.Homelessness, addiction, mental illness and a host of other serious problems are increasing. Our staff are now called upon or thrown into situations which involve a whole range of...
by Jon | Apr 10, 2019
Every now and then I’m asked what the basic managerial steps are when an employee has not been meeting standards for a long time and needs to be moved out. So I’m going to give this a try. Here are some brief, overview types of steps. 1. The mindset to...
by Jon | Apr 1, 2019
As many of us know it’s a gut retching experience to deal with a well-loved employee who has been at our co-op a long time who just isn’t cutting it. (maybe never has). Whatever our situation we all know it’s unproductive, dysfunctional and taking...
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