by Jon | Oct 8, 2021
Recently we had a customer lose their cool entirely. They were yelling at the top of their lungs – expletives every 4th word. They did not want to wear a mask. (there is a bit longer story but you get the gist)It was rattling to see and hear someone...
by Jon | Sep 23, 2021
One thing that I’ve noticed, and this might or might not apply to you, is that sometimes co-ops seem to be a little structure-phobic. That creating day to day systems and checklists is not the “co-op” way of doing things. Too corporate…too...
by Jon | Sep 22, 2021
Here’s my simple message this week. You can be a manager……you can mentor, train, clarify, coach, give tough feedback, explain performance gaps, define boundaries and still be kind. You can discipline and even...
by Jon | Sep 22, 2021
Staff can have many feelings toward you as a manager. Simultaneously. They can be mad at you for not giving them a requested day off. They can be frustrated, miffed, stressed because the schedule needed to be adjusted, or a new cross training program is...
by Jon | Aug 18, 2021
What’s the deal with emotions at work? As a manager should I show my emotions? Should I keep it all chill? Just button it all up?Here’s what I think. Let’s say, for the sake of discussion, that emotions can be divided into 2 parts: push emotions and...
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