What is personal is what you choose to do with your behavior. What is not personal is what they choose to do with theirs.
Managing is not being trapped in drama; it’s having the tools to work a situation from point A to point B.
It’s not being mad, frustrated or villainizing people; it’s meeting a person where they are with the appropriate response and systematically moving forward.
It’s day to day clarity.
It’s coaching in the moment.
It’s walking the steps so an employee has the opportunity to turn around.
And wishing them well if we need to parts ways.
Managing is knowing that we always have a way to respond.
Managing is providing expectations, helping people achieve them and keeping the path to them unobstructed.
When we take the challenging situations personally we get confused.
Rely on your systems.
Don’t take it personal.