[et_pb_section fb_built=”1″ _builder_version=”3.0.47″][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2018\/08\/Publication1-5.jpg” _builder_version=”3.0.101″ max_width=”42%”][\/et_pb_image][et_pb_text _builder_version=”3.0.101″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_font=”||||||||” text_font_size=”22px”]To assert that all customers are welcome and will be treated with hospitality and excellent service is a defining and bold act.<\/p>\n
It is more than just meeting some service metric.<\/p>\n
It is a high bar that calls for each of us to face our humanity and the humanity of those we serve.<\/p>\n
There will be those who are unfriendly, those whose belief systems differ from ours, those who are needy or lonely.<\/p>\n
Inevitably there will be a customer we simply don’t like.<\/p>\n
The good news is we don’t have to like or agree with our customers and how they behave.<\/p>\n
We don’t have to believe anything in particular about them to maintain an allegiance to our values, principles and goals.<\/p>\n
We can stay steady in our commitment to treat all customers with regard and respect.<\/p>\n
As for me, excellent service to all is more than a sales technique — it is more about coming into alignment with the “higher path” of our co-op ideals and visions.<\/p>\n
Just remember, when a customer is acting up, we’re just experiencing their behavior not who they really are in their entirety — we all are subject to moments when our own behavior is less than desirable, or our perspective is limited.<\/p>\n
Most of us are a mix of a bunch of moments of behaviors with some being model and others questionable and everything in between.<\/p>\n
In service we find room, acceptance, a possibility for delighting, not dividing people between those who deserve excellent service and those who don’t.<\/p>\n
We go larger.<\/p>\n
We’re here to show how we can better exist in the world — that means co-exist — that means co-op.<\/p>\n
That means you, me and all.
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To assert that all customers are welcome and will be treated with hospitality and excellent service is a defining and bold act. It is more than just meeting some service metric. It is a high bar that calls for each of us to face our humanity and the humanity of those we serve. There will […]<\/p>\n","protected":false},"author":1,"featured_media":420,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
To assert that all customers are welcome and will be treated with hospitality and excellent service is a defining and bold act.<\/p>
It is more than just meeting some service metric.<\/p>
It is a high bar that calls for each of us to face our humanity and the humanity of those we serve.<\/p>
There will be those who are unfriendly, those whose belief systems differ from ours, those who are needy or lonely.<\/p>
Inevitably there will be a customer we simply don't like.<\/p>
The good news is we don't have to like or agree with our customers and how they behave.<\/p>
We don't have to believe anything in particular about them to maintain an allegiance to our values, principles and goals.<\/p>
We can stay steady in our commitment to treat all customers with regard and respect.<\/p>
As for me, excellent service to all is more than a sales technique -- it is more about coming into alignment with the \"higher path\" of our co-op ideals and visions.<\/p>
Just remember, when a customer is acting up, we're just experiencing their behavior not who they really are in their entirety -- we all are subject to moments when our own behavior is less than desirable, or our perspective is limited.<\/p>
Most of us are a mix of a bunch of moments of behaviors with some being model and others questionable and everything in between.<\/p>
In service we find room, acceptance, a possibility for delighting, not dividing people between those who deserve excellent service and those who don't.<\/p>
We go larger.<\/p>
We're here to show how we can better exist in the world -- that means co-exist -- that means co-op.
That means you, me and all.<\/p>","_et_gb_content_width":"","footnotes":""},"project_category":[3],"project_tag":[],"class_list":["post-419","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-m2m"],"_links":{"self":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project\/419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project"}],"about":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/types\/project"}],"author":[{"embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/comments?post=419"}],"version-history":[{"count":2,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project\/419\/revisions"}],"predecessor-version":[{"id":422,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project\/419\/revisions\/422"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/media\/420"}],"wp:attachment":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/media?parent=419"}],"wp:term":[{"taxonomy":"project_category","embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project_category?post=419"},{"taxonomy":"project_tag","embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project_tag?post=419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}