[et_pb_section fb_built=”1″ _builder_version=”3.0.47″][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2018\/07\/Publication1-2.jpg” _builder_version=”3.0.101″ max_width=”37%”][\/et_pb_image][et_pb_text _builder_version=”3.0.101″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” header_font=”||||||||” header_font_size=”60px” max_width=”80%”]Here’s something I’ve seen that we fall into every now and then that hardly ever serves us.<\/p>\n
It’s when we manage people from our opinions and conclusions about
\na staff member’s behavior instead of managing from their actual behavior.<\/p>\n
Let me explain.<\/p>\n
Say we ask an employee to rotate some stock and they roll their eyes, sigh and walk off and do just what we’ve asked of them.<\/p>\n
We then approach them to manage a poor communication moment and say something like,” I need to talk to you about being rude (or immature, disrespectful, etc.) when I asked you to…”<\/p>\n
They retort, “I wasn’t being rude; I was just frustrated.”<\/p>\n
Now we’re off and running, discussing what kind of emotion they were displaying instead of the actual incident itself.<\/p>\n
However, if we first say “I noticed you rolled your eyes and sighed when I asked you to rotate the stock”. Now we left our conclusions and opinions behind and are dealing just with observed facts.<\/p>\n
Get the difference?<\/p>\n
If we just state facts, the conversation doesn’t get personal and veer off into emotional sidetracks. It’s clear and to the point.<\/p>\n
Another example, to a clerk:
\nInstead of “you were being really emotional with that customer”, we shift to “when you spoke to that customer your voice was raised and you made the statement – ‘oh for gosh sakes we are doing the best we can!’ ”<\/p>\n
Now, the finer points of “who-was being-what” are not on the table for discussions, just the clerk’s observable actions. The conversation is now properly focused.<\/p>\n
What was specifically seen?<\/p>\n
What was specifically heard?<\/p>\n
Let’s manage from facts not opinions.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Here’s something I’ve seen that we fall into every now and then that hardly ever serves us. It’s when we manage people from our opinions and conclusions about a staff member’s behavior instead of managing from their actual behavior. Let me explain. Say we ask an employee to rotate some stock and they roll their […]<\/p>\n","protected":false},"author":1,"featured_media":385,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
Here's something I've seen that we fall into every now and then that hardly ever serves us.<\/p>
It's when we manage people from our opinions and conclusions about
a staff member's behavior instead of managing from their actual behavior.<\/p>
Let me explain.<\/p>
Say we ask an employee to rotate some stock and they roll their eyes, sigh and walk off and do just what we've asked of them.<\/p>
We then approach them to manage a poor communication moment and say something like,\" I need to talk to you about being rude (or immature, disrespectful, etc.) when I asked you to...\"<\/p>
They retort, \"I wasn't being rude; I was just frustrated.\"<\/p>
Now we're off and running, discussing what kind of emotion they were displaying instead of the actual incident itself.<\/p>
However, if we first say \"I noticed you rolled your eyes and sighed when I asked you to rotate the stock\". Now we left our conclusions and opinions behind and are dealing just with observed facts.<\/p>
Get the difference?<\/p>
If we just state facts, the conversation doesn't get personal and veer off into emotional sidetracks. It's clear and to the point.<\/p>
Another example, to a clerk:
Instead of \"you were being really emotional with that customer\", we shift to \"when you spoke to that customer your voice was raised and you made the statement - 'oh for gosh sakes we are doing the best we can!' \"
Now, the finer points of \"who-was being-what\" are not on the table for discussions, just the clerk's observable actions. The conversation is now properly focused.<\/p>
What was specifically seen?<\/p>
What was specifically heard?<\/p>
Let's manage from facts not opinions.<\/p>","_et_gb_content_width":"","footnotes":""},"project_category":[3],"project_tag":[],"class_list":["post-384","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-m2m"],"_links":{"self":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project\/384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project"}],"about":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/types\/project"}],"author":[{"embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/comments?post=384"}],"version-history":[{"count":2,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project\/384\/revisions"}],"predecessor-version":[{"id":387,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project\/384\/revisions\/387"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/media\/385"}],"wp:attachment":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/media?parent=384"}],"wp:term":[{"taxonomy":"project_category","embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project_category?post=384"},{"taxonomy":"project_tag","embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project_tag?post=384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}