[et_pb_section fb_built=”1″ _builder_version=”3.0.47″][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2020\/04\/Drawing2-1.jpg” _builder_version=”3.0.101″ max_width=”47%”][\/et_pb_image][et_pb_text _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]A lot is being redefined in our co-ops right now.<\/p>\n
Bulk departments, food service, curb-side options, home delivery you name it.<\/p>\n
However, one area in our stores that needs no redefining is customer service.<\/p>\n
Our definitions are well in place – warm, welcoming, inclusive, gracious and patient. These need no amending.<\/p>\n
What customer service may need, though, is retooling.<\/p>\n
Retooling in the sense of finding a way to let our warm and inclusive spirit be felt by the customers under the current stressful conditions.<\/p>\n
We certainly do not want our store to slump into an atmosphere of compliance that has all the charm of some TSA check-in lines at an airport.<\/p>\n
This retooling is a journey that we will be taking with our customers, partnered together, not apart, with a deep understanding of the vulnerabilities and humanity we all share.<\/p>\n
A walk of trust in many ways where the focus is on keeping faith in each other’s good intentions as we all learn together.<\/p>\n
A place where a little hand wave exudes warmth, a smile can be seen in the eyes, or a thumbs up signals all is well.<\/p>\n
Where we always remember we are talking to valued community members, never someone who needs our schooling or scolding.<\/p>\n
Hurdles do not block our path in this area but just a willingness to let the doors of our hearts swing a bit wider amidst all this change.<\/p>\n
This is going to be a great week; how do I know? Because we will make it so.
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A lot is being redefined in our co-ops right now. Bulk departments, food service, curb-side options, home delivery you name it. However, one area in our stores that needs no redefining is customer service. Our definitions are well in place – warm, welcoming, inclusive, gracious and patient. These need no amending. What customer service may […]<\/p>\n","protected":false},"author":1,"featured_media":1419,"comment_status":"open","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
A lot is being redefined in our co-ops right now.<\/p>
Bulk departments, food service, curb-side options, home delivery you name it.<\/p>
However, one area in our stores that needs no redefining is customer service.<\/p>
Our definitions are well in place - warm, welcoming, inclusive, gracious and patient. These need no amending.<\/p>
What customer service may need, though, is retooling.<\/p>
Retooling in the sense of finding a way to let our warm and inclusive spirit be felt by the customers under the current stressful conditions.<\/p>
We certainly do not want our store to slump into an atmosphere of compliance that has all the charm of some TSA check-in lines at an airport.<\/p>
This retooling is a journey that we will be taking with our customers, partnered together, not apart, with a deep understanding of the vulnerabilities and humanity we all share.<\/p>
A walk of trust in many ways where the focus is on keeping faith in each other's good intentions as we all learn together.<\/p>
A place where a little hand wave exudes warmth, a smile can be seen in the eyes, or a thumbs up signals all is well.<\/p>
Where we always remember we are talking to valued community members, never someone who needs our schooling or scolding.<\/p>
Hurdles do not block our path in this area but just a willingness to let the doors of our hearts swing a bit wider amidst all this change.<\/p>
This is going to be a great week; how do I know? Because we will make it so.<\/p>","_et_gb_content_width":"","footnotes":""},"project_category":[3],"project_tag":[],"class_list":["post-1418","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-m2m"],"_links":{"self":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project\/1418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project"}],"about":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/types\/project"}],"author":[{"embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/comments?post=1418"}],"version-history":[{"count":3,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project\/1418\/revisions"}],"predecessor-version":[{"id":1422,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project\/1418\/revisions\/1422"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/media\/1419"}],"wp:attachment":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/media?parent=1418"}],"wp:term":[{"taxonomy":"project_category","embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project_category?post=1418"},{"taxonomy":"project_tag","embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/project_tag?post=1418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}