{"id":957,"date":"2019-06-04T20:12:52","date_gmt":"2019-06-04T20:12:52","guid":{"rendered":"http:\/\/merrimanmanagementsupport.com\/?page_id=957"},"modified":"2021-07-27T18:28:11","modified_gmt":"2021-07-27T18:28:11","slug":"mms-video-2","status":"publish","type":"page","link":"http:\/\/merrimanmanagementsupport.com\/index.php\/mms-video-2\/","title":{"rendered":"MMS Video"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”3.22″ custom_padding=”54px|0px|2px|0px”][et_pb_row _builder_version=”3.25″ custom_padding=”27px|0px|15px|0px”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2019\/06\/MMS-Video-e1559675615967.png” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″][\/et_pb_image][et_pb_text _builder_version=”4.9.0″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”38px” text_line_height=”1.4em” text_orientation=”center” custom_margin=”|||40px”]<\/p>\n

Short videos examining the main points of the MMS Accountability, Customer Service and Safety Trainings<\/em><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22″ background_color=”rgba(0,0,0,0.09)” custom_margin=”0px||0px|” custom_padding=”0px||0px|”][et_pb_row _builder_version=”3.25″ custom_padding=”27px|0px|0px|0px”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”21px” text_line_height=”1.8em” custom_margin=”-20px|||”]<\/p>\n

\u00a0Click on the image for a 1-minute sample. To see an entire video, contact Jon for a link –\u00a0click here.<\/span><\/em><\/a><\/span><\/strong><\/p>\n

Any one video can be leased: $50 for unlimited streaming for 2-weeks. Our whole catalogue of videos can be leased:\u00a0 $450 for a full year of unlimited streaming when you become a training member.\u00a0 <\/em><\/a><\/span>Click here for more information.<\/em><\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25″ custom_padding=”27px|0px|18px|0px”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”58px” text_letter_spacing=”5px” text_line_height=”1.1em” custom_margin=”|||120px”]<\/p>\n

Accountability Videos<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25″ custom_margin=”|||” custom_padding=”1px|0px||0px”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.0″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”1.8em” max_width=”100%” custom_margin=”|-45px|-30px|-40px||” custom_padding=”|0px||50px||” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

MMS videos are a great way to reinforce the concepts that are presented in our 2-day accountability training. \u00a0 Whether you’re intersested in just refreshing the ideas for yourself or showing them to your whole team, these video are a way to keep the momentum going in terms of growth and development in the areas of employee management and accountability.<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”3.25″ custom_padding=”0px|0px|0px|0px”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_font_size=”21px” custom_margin=”|||50px”][\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ custom_margin=”|0px||” custom_padding=”|0px||”][\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″ custom_padding=”15px|0px|25px|0px”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2019\/06\/Line-of-reasonability.png” url=”https:\/\/youtu.be\/KWGpl6lENoc” url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”58%” custom_margin=”-20px||0px|50px” custom_padding=”0px||0px|”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”15px|-60px||-100px” custom_padding=”|||”]The MMS Line of Reasonability is a graphical tool that represents how employee development and accountability work together.\u00a0 It presents concepts and vocabulary that are used throughout the MMS trainings.\u00a0 These concepts and vocabulary are referred to in all other MMS videos, so we highly recommend that if you’re unfamiliar with this chart please start here with this video.\u00a0 (5 min: 5 sec)
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2019\/06\/Peer-to-manager.jpg” url=”https:\/\/youtu.be\/MoKYOzgpGjQ” url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”58%” custom_margin=”-20px||0px|50px” custom_padding=”0px||0px|”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”-10px|-60px||-100px” custom_padding=”|||”]Many managers today are hired from with-in.\u00a0 They start with the co-op as line staff and promote their way up into management.\u00a0 The difficult transition from peer to manager is often not acknowledged and dealt with in management training. It is a difficult and formative time. This video addresses this transitions and sheds light on the new mindsets that are needed in the new manager to make a successful switch from peer to manager. (6:46)
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2019\/06\/Who-Am-I.png” url=”https:\/\/youtu.be\/QurDYh3WfTo” url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”58%” custom_margin=”-20px||0px|50px” custom_padding=”0px||0px|”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”-10px|-60px||-100px” custom_padding=”|||”]Dealing with authority can be a complicated issue for many of us.\u00a0 We have a lot of emotions, memories and pre-conceptions about authority figures in our lives.\u00a0 But what happens to us when we become the authority and people are looking at us through many of those same negative filters.\u00a0 After we become a manager we need to become the authority and how we deal with this will in many ways define our strength and effectiveness going forward. (8:04)[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2019\/10\/Thoughts-and-emotions.png” url=”https:\/\/youtu.be\/KkyYS6SAtA4″ url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”58%” custom_margin=”-20px||0px|50px” custom_padding=”0px||0px|”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”-10px|-60px||-100px” custom_padding=”|||”]We bring two things to work with us everday that profoundly effect our ability to manage.\u00a0 They are our thoughts and emotions.\u00a0 Aquired from various places they are embedded within ourselves and often go unoticed as we work through our day; however, they are the foundation of our actions and therefore our results.\u00a0 This video breaks down the way our thoughts and emotions relate to what we produce in our job by encouraging awareness of these unseen personal elements. (9:14)
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″ custom_padding=”0px|0px|0px|0px”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2019\/06\/Shouldlandia.png” url=”https:\/\/youtu.be\/bFJzjTttL-A” url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”58%” custom_margin=”-20px||0px|50px” custom_padding=”0px||0px|”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”|-60px||-100px” custom_padding=”15px|||”]Even when a manager has their management tools in place, using them effectively is an on-going process of growth and development.\u00a0 One of the biggest obstacles of their effective use is when we fall into mindsets that don’t let us managers see things objectively.\u00a0 When we feel victimized by circumstances seemingly beyond our control and are powerless to act in positive ways because we think things “should” be different, we are now in “Shouldlandia”.\u00a0 This video explores how we get out. (9:45)[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2019\/06\/Facts-and-Expectations.png” url=”https:\/\/youtu.be\/jXMp1gW_Tko” url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”58%” custom_margin=”-20px||0px|50px” custom_padding=”0px||0px|”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”-10px|-60px||-100px” custom_padding=”|||”]Many people come into management without a clear idea of how to manage a staff.\u00a0 This video introduces the two pillars of good management – facts and behavior expectations.\u00a0 The necessity of getting down to the specific facts of any employee incident and see how these facts relate to clearly stated behavior and performance expectations.\u00a0 Finding the rock on which to stand when it’s time to manage and staying away from emotional and mental pitfalls. (6:05)[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″ custom_padding=”0px|0px|0px|0px”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2019\/07\/uplift-and-direct-1.png” url=”https:\/\/youtu.be\/fqlTLy1ghZk” url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”58%” custom_margin=”20px||0px|50px” custom_padding=”0px||0px|”][\/et_pb_image][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2019\/09\/leading-through-expectations-jpg.jpg” url=”https:\/\/youtu.be\/xvajw3SanjQ” url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”58%” custom_margin=”60px||0px|50px” custom_padding=”0px||0px|”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”10px|-60px||-100px” custom_padding=”0px|||”]Our day to day chats and check-in with our staff can be great opportunities to\u00a0 bring their attention to the work at hand along with expressing appreciation and adding color to the meaning of the work they’re doing.\u00a0 \u00a0 Uplift and Direct is communication skillset for managers that will help them use these day to day chat moments with staff to help staff stay on task and point their attention toward the important work to be done.\u00a0 This is a conversation tool to be used in the “green zone” to help staff grow and develop. \u00a0 (5:48)
\n[\/et_pb_text][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”20px|-60px||-100px” custom_padding=”40px|||”]The Blue Line in the Chart of Reasonability is all the rules, standards, policies and procedures we have in our co-op.\u00a0 This line holds the co-op together and is effective to the degree to which managers uphold it.\u00a0 With this firmly in place, we can then\u00a0 move toward cultivating expectations with our staff – setting goals for growth and development. This video discusses the next step in managing after the Blue Line is well in place. Where we go from manageing to keep staff out of trouble to manageing them forward in growth.\u00a0 (6:14)
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″ custom_padding=”0px|0px|27px|0px”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2019\/06\/Coaching-for-Improvement.png” url=”https:\/\/youtu.be\/5Nnokxmd3X0″ url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”70%” custom_margin=”0px||0px|25px” custom_padding=”0px||0px|”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”15|-60px||-100px” custom_padding=”15px|||”]There can come a time when an employee is not meeting performance or behavior expectations.\u00a0 This video deals with the necessity of catching these problems when they are first noticed and not letting them grow into big unmanageable situations. It offers practical tips on how to coach and hopefully turn a employee’s work performance around.\u00a0 Also, assessing if an employee’s under performance is a problem with “skill, will, or ability” is also explored.\u00a0 A look at the first step in performance or behavior coaching. (6:55)
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″ custom_padding=”0px|0px|27px|0px”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2019\/06\/6-Steps.png” url=”https:\/\/youtu.be\/1OLDjUeQGCw” url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”58%” custom_margin=”-20px||0px|48px” custom_padding=”0px||0px|”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”-20px|-60px||-100px” custom_padding=”NaNpx|||”]After we have coached for improvement and the employee is still not meeting behavior or performance standards it is time to move the conversation forward away from coaching and into performance correction.\u00a0 The 6 Steps to Performance Correction is a simple protocol to follow when the employee needs to be made aware of the seriousness of the issue and possible consequences.\u00a0 Here the tone of the conversations changes and the employee has to account for their actions and come up with solutions to the problem. (15:50)[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”53px” text_letter_spacing=”3px”]Customer and Internal Service Series<\/span>[\/et_pb_text][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”||||||||” header_font_size=”19px” custom_margin=”||15|”]<\/p>\n

This is a three video series that brings the fundamentals of customer service and internal service home to your staff.\u00a0 These make great conversation starter to get the dialogue going between you and your staff concerning these essential topics.\u00a0\u00a0<\/b><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″ custom_padding=”0px|0px|27px|0px”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2020\/04\/CS-1.jpg” url=”https:\/\/youtu.be\/32HKmqPncFM” url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”58%” custom_margin=”-20px||0px|48px” custom_padding=”0px||0px|”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”-20px|-60px||-100px” custom_padding=”NaNpx|||”]This first video in the customer service series lays down the foundational concepts of creating a warm and welcoming enviroment for all who walk through our front door.\u00a0 It continues with explaining the concept of Vitality – adding vitality to every customer interaction to increase involvement, fun and interest to the customer shopping experience.\u00a0 This video also stressing how valuable learning the skills of customer service is to a staff member.\u00a0 How learning these skills will enrich their personal and professional life. (11:39)[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″ custom_margin=”35px||20|” custom_padding=”0px|0px|27px|0px”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2020\/04\/CS-2.jpg” url=”https:\/\/youtu.be\/kagDTjx6CL4″ url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”58%” custom_margin=”-20px||0px|48px” custom_padding=”0px||0px|”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”-20px|-60px||-100px” custom_padding=”NaNpx|||”]This second video in the customer service series now changes direction and deals with incidences where something doesn’t go right for the customers – how do deal with problems.\u00a0 This video is formatted in chapters:\u00a0\u00a0Making it right:<\/strong>\u00a0using Zingerman’s five-step approach.\u00a0Extra Effort:<\/strong> dealing with customers who can be challenging verbally or emotionally. Staying out of Shouldlandia: <\/strong>a mindset tool to help staff keep problems calm and in perspective. Graceful Disengaging: <\/strong>how and when to disengage from a customer. (16:47)
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″ custom_margin=”35px||20|” custom_padding=”0px|0px|27px|0px”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2020\/04\/CS-3.jpg” url=”https:\/\/youtu.be\/w2qoMvDUH1Q” url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”58%” custom_margin=”-20px||0px|48px” custom_padding=”0px||0px|”][\/et_pb_image][et_pb_text _builder_version=”4.9.0″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”53px” text_letter_spacing=”3px” custom_margin=”50px|-683px||||”]<\/p>\n

Co-op Safety Series<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”-20px|-60px||-100px” custom_padding=”NaNpx|||”]This third video in the customer service series takes on the topic of internal service – how staff communicate and serve each other.\u00a0 The main topics are: 1.\u00a0 the valuable part staff plays in our co-op achieving its goals. 2. using the acronym THINK\u00a0<\/strong><\/em>as a guide to inter-staff communication. 3. Discussing what types of communication are helpful and what types are detrimental to the co-op.\u00a0 To do this a tool called the 4-square culture builder is introduced.\u00a0 This video reinforces how important it is for everyone on staff to take responsibility to build a positive work culture. (12:39)[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″ custom_margin=”46px|auto||auto||” custom_padding=”0px|0px|27px|0px”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2021\/07\/Safety-Video.jpg” title_text=”Safety Video” url=”https:\/\/youtu.be\/oNT4jQUim2s” url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.9.0″ max_width=”58%” custom_margin=”-20px||0px|48px” custom_padding=”0px||0px|”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.0″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”-20px|-60px||-100px” custom_padding=”NaNpx|||”]<\/p>\n

General safety videos are usually very drab and boring, not representative of a co-op’s culture.\u00a0 This video is especially made for co-ops – outlining general safety guidelines that are common to us all.\u00a0 It’s meant to be shown during the staff on-boarding process to provide necessary, basic safety instruction.\u00a0 This video is meant to be shown in conjunction with the following safe lifting video. (8:13)<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″ custom_margin=”35px||20|” custom_padding=”0px|0px|27px|0px”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2021\/07\/thumbnail.jpg” title_text=”thumbnail” url=”https:\/\/youtu.be\/Vi01Q6PIXhM” url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.9.0″ max_width=”58%” custom_margin=”-20px||0px|48px” custom_padding=”0px||0px|”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.0″ text_font=”||||||||” text_text_color=”#000000″ text_font_size=”17px” custom_margin=”-20px|-60px||-100px” custom_padding=”NaNpx|||”]<\/p>\n

If there is one safety area that we should spend a little extra time on it is the topic of safe lifting – number one cause of workplace injury.\u00a0 In this video we partner with fitness guru Chip Conrad to help us understand the foundation of safe movement and therefore safe lifting.\u00a0 This is not your run of the mill safe lifting video but a deeper discussion of lifting and movement in gereral to provide a greater understanding of how to stay safe and injury free while moving and lifting. (9:13)<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22″ background_color=”#303030″ custom_padding=”54px|0px|7px|0px”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”3.25″ max_width=”924px” module_alignment=”left” custom_margin=”|||40px” use_custom_width=”on” custom_width_px=”924px”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/merrimanmanagementsupport.com\/wp-content\/uploads\/2018\/04\/MMS-Logo-PNG-4.png” url=”http:\/\/merrimanmanagementsupport.com\/index.php\/mms-home\/” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”90%” custom_margin=”0px|||10px” custom_padding=”7px|||0px”][\/et_pb_image][et_pb_text _builder_version=”3.27.4″ text_font=”|700|||||||” text_text_color=”#ffffff” text_font_size=”16px” custom_margin=”-20px|||”]Merriman Management Support[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_button button_url=”http:\/\/merrimanmanagementsupport.com\/index.php\/mms-m2ms\/” button_text=”Weekly M2Ms” _builder_version=”3.16″ custom_button=”on” button_text_size=”26px” button_text_color=”rgba(255,255,255,0.6)” button_border_radius=”9px” custom_margin=”5px|||0px” custom_padding=”|||10px” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_button button_url=”http:\/\/merrimanmanagementsupport.com\/index.php\/mms-contact\/” button_text=”Contact Us” _builder_version=”3.16″ custom_button=”on” button_text_size=”26px” button_text_color=”rgba(255,255,255,0.6)” button_border_radius=”9px” button_font=”||||||||” custom_margin=”5px|||0px” custom_padding=”|||10px” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”3.25″ max_width=”924px” module_alignment=”right” custom_margin=”-11136px|auto||-36px||” use_custom_width=”on” custom_width_px=”924px”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_button button_url=”http:\/\/merrimanmanagementsupport.com\/index.php\/mms-meet-stephanie\/” button_text=”Meet Stephanie” _builder_version=”3.16″ custom_button=”on” button_text_size=”25px” button_text_color=”rgba(255,255,255,0.6)” button_border_radius=”9px” button_font=”||||||||” custom_margin=”5px|||0px” custom_padding=”|||10px” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_button button_url=”http:\/\/merrimanmanagementsupport.com\/index.php\/welcome-to-ten-trusted\/” button_text=”Ten Trusted” _builder_version=”3.16″ custom_button=”on” button_text_size=”25px” button_text_color=”rgba(255,255,255,0.6)” button_border_radius=”9px” button_font=”||||||||” custom_margin=”5px|||0px” custom_padding=”|||10px” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_button button_url=”http:\/\/merrimanmanagementsupport.com\/index.php\/mms-training-membership\/” url_new_window=”on” button_text=”Membership” _builder_version=”3.16″ custom_button=”on” button_text_size=”26px” button_text_color=”rgba(255,255,255,0.6)” button_border_radius=”9px” custom_margin=”5px|||0px” custom_padding=”|||10px” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.22″][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Short videos examining the main points of the MMS Accountability, Customer Service and Safety Trainings\u00a0Click on the image for a 1-minute sample. To see an entire video, contact Jon for a link –\u00a0click here. Any one video can be leased: $50 for unlimited streaming for 2-weeks. Our whole catalogue of videos can be leased:\u00a0 $450 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-957","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/pages\/957","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/comments?post=957"}],"version-history":[{"count":103,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/pages\/957\/revisions"}],"predecessor-version":[{"id":1928,"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/pages\/957\/revisions\/1928"}],"wp:attachment":[{"href":"http:\/\/merrimanmanagementsupport.com\/index.php\/wp-json\/wp\/v2\/media?parent=957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}